Shipping & Delivery
Last updated: 2026-11-04
Orders dispatch within 1–2 business days. South African deliveries are sent via The Courier Guy; international orders go via DHL Express. Final rates are calculated by weight at checkout — the figures below are starting tiers and may rise slightly with packaging and fuel surcharges.
Our digital guides are instant PDF downloads — they carry no shipping cost and no delivery wait. See our Terms of Service for how refunds work on digital purchases.
Zones & rates
Zone 1 — South Africa (major centres)
Johannesburg, Pretoria, Cape Town, Durban, Bloemfontein, Port Elizabeth.
Delivery estimate: 3–7 business days
- ≤ 0.5 kg: from R 95
- ≤ 1 kg: from R 125
- ≤ 2 kg: from R 165
- ≤ 5 kg: from R 240
Zone 2 — South Africa (outlying)
Smaller towns and rural addresses across all 9 provinces.
Delivery estimate: 3–7 business days
- ≤ 0.5 kg: from R 145
- ≤ 1 kg: from R 185
- ≤ 2 kg: from R 245
- ≤ 5 kg: from R 340
Zone 3 — Southern Africa
Namibia, Botswana, Lesotho, Eswatini, Mozambique, Zimbabwe.
Delivery estimate: 4–7 business days (customs may apply)
- ≤ 0.5 kg: from R 425
- ≤ 1 kg: from R 720
- ≤ 2 kg: from R 1 195
- ≤ 5 kg: from R 2 080
Zone 4 — Rest of World
All remaining international destinations, shipped via DHL Express.
Delivery estimate: 5–10 business days (customs may apply)
- ≤ 0.5 kg: from R 1 005
- ≤ 1 kg: from R 1 960
- ≤ 2 kg: from R 3 730
- ≤ 3 kg: from R 4 730
- ≤ 5 kg: from R 5 335
- ≤ 10 kg: from R 7 470
- ≤ 15 kg: from R 9 605
- ≤ 20 kg: from R 11 735
Customs & duties (international)
For Zone 3 and Zone 4 orders, the recipient is responsible for any customs duties or import VAT charged by the destination country. DHL will contact you directly if anything is owed.
Tracking
You’ll receive a tracking link by email the moment your order is collected by the courier. You can also look up your tracking any time at gaiaberry.co.za/track. Lost in transit? Email info@gaiaberry.co.za with your order number.
Returns & refunds
Under the Consumer Protection Act you may cancel a direct-marketing order within 5 business days of receipt for a full refund, and return defective goods within 6 months of delivery. For health and safety reasons we cannot accept returns of opened consumable products other than where CPA section 56 applies. Our tinctures, drops and kits contain food-grade ethanol (made according to SANHA Halaal standards); this is disclosed before purchase and is not a reason for a refund, return or exchange. See our Terms of Service for the full returns policy, or email info@gaiaberry.co.za to start a return.